Hiliree FAQ

Hiliree is a family connection app that helps you build your family tree, connect with relatives, share memories, chat, call, schedule events, and preserve your family story across generations.

You can build a family tree, send handshake invites, chat and call family members, share Moments, create events, view the family map, and discover insights about your family. Features include: Family Tree, Handshake Invites, Chats, Voice & Video Calls, Moments, Events, Map View, Home Insights, and Privacy Settings.

Download Hiliree from the Apple App Store or Google Play Store, open the app, and follow the sign-up steps.

No. You do not need to pay a fee to create a Hiliree account.

Add your name, birthday, profile photo, location, and other details you want your family to see. This helps Hiliree organize your tree and provide better family insights.

Start by adding yourself, then add your parents, siblings, spouse, children, and other relatives in the correct family relationship line.

Hiliree follows real family structure. Each person should be added as the correct relationship, such as parent, sibling, spouse, child, or relative. For example, a parent should not be added as a sibling.

Hiliree automatically organizes siblings by age when birthdays are added.

No. Add the correct birthday, and Hiliree will help organize siblings in the proper age order.

Hiliree uses a traditional family tree display style where men appear on the left and women appear on the right. This helps make the tree easier to view and understand.

Add as much accurate information as possible including: Full name (helps identify the correct person), Birthday (helps with age order, birthdays, and insights), Gender (helps display the tree correctly), Current location (helps show where living relatives are), Pinned location (helps preserve places linked to deceased relatives), Death date (helps keep family history accurate), and Profile photo (makes the tree more personal and recognizable).

Yes. Hiliree allows you to add relatives who have passed away so your family history and legacy can be preserved.

You can pin a meaningful location, such as their hometown, final resting place, or another important family location.

Adding a death date helps Hiliree keep your family history accurate and provide better family timeline and legacy insights.

Hiliree may automatically create placeholder family members to keep your tree structure complete and realistic.

After adding the new family member, open the automatically added spouse or parent profile and update their details including name, birthday, gender, location, photo, and death date if applicable.

If they are needed to keep the family structure accurate, you should update their details instead of removing them. This helps Hiliree keep your tree properly connected.

Add the family member to your tree, open their profile details, share the invite link with them, and ask them to accept the invite from their side. The connection is complete only after both sides accept.

A Handshake Invite is Hiliree's two-way connection process. Both users must accept the invite before they are officially connected.

This protects privacy, prevents wrong connections, and makes sure both people agree to the family connection.

No. You must first add the person to your family tree before you can share an invite link with them.

Yes. When they accept your invite, their Hiliree account can connect to the family profile you created for them.

Unlinking disconnects the invited user's account from the family profile. Deleting removes the family member from your tree view.

No. Deleting a family member only removes them from your tree. It does not automatically unlink them if you already invited and connected with that user.

Unlink the user first, then delete the family member from your tree if you no longer want to see them.

Use Unlink only. This disconnects the invited user but keeps the person visible on your tree.

Use Delete. This removes the person from your tree view, but it does not unlink them if they were already connected.

If the person was invited and connected, unlinking first makes sure the account connection is removed before the profile is deleted from your tree.

The Home page gives you quick access to family updates, birthdays, insights, and important family activity.

"Did You Know" cards show interesting family facts, patterns, and hidden gems based on your family tree information.

The Life Chart gives you a visual summary of your family, including family size, living and deceased members, generations, ages, and other meaningful family patterns.

Birthday cards help you remember, celebrate, and stay connected around family birthdays.

Add complete and accurate details for each family member, especially names, birthdays, gender, locations, and relationships.

Insights may be limited if your tree has missing birthdays, missing relationships, or only a few family members added.

Moments are family updates you can share with relatives. They may include photos, videos, text updates, celebrations, memories, or milestones.

You can share birthday wishes, funeral memories, family celebrations, announcements, photos, videos, and general updates.

Visibility depends on your family connections and privacy settings.

Yes. Moments help keep important family memories connected to your family story.

Go to Chats, tap the "+" icon, and select a family member from your tree.

Yes. Open a chat with a family member and tap the voice or video call icon.

Hiliree is designed with privacy and security safeguards to help protect conversations between family members.

Go to Events or Home, tap Create Event, add the event details, and invite family members.

You can create birthdays, family meetings, reunions, celebrations, funerals, memorials, or general family gatherings.

Yes. Invited family members can respond to events so you know who is attending.

Yes. Hiliree supports virtual family connections through built-in voice and video features.

Map View helps you see where family members are located, based on the location information added or shared on their profiles.

Yes. You can control location visibility through your privacy settings.

Yes. You can pin a meaningful location for deceased relatives, such as a hometown, resting place, or important family place.

Location helps families understand where relatives live, where family roots are connected, and where important memories belong.

Only you and the family members you connect with, based on your privacy settings.

Yes. You can manage visibility for details such as birthday, location, and contact information.

Yes. You can control whether your birthday is visible through privacy settings.

Yes. You can manage contact visibility in your privacy settings.

Yes. You can control whether your location is visible to family members.

Yes. Some family-level privacy settings may limit what is visible across the family group.

You may receive notifications for invites, chats, calls, events, birthdays, Moments, and family updates.

Yes. You can manage notifications in the app or through your device settings.

Check that notifications are enabled for Hiliree in both your device settings and the app settings.

Yes, where supported by your device. You can use biometric login such as Face ID, Touch ID, or fingerprint access.

Hiliree uses privacy and security safeguards such as secure data handling, controlled access, and encryption where applicable.

Yes. Hiliree may use trusted third-party providers for hosting, communication, analytics, app performance, payments, and support.

No. Hiliree is designed around family privacy and does not sell your personal family data.

Yes. Cookies and similar tools may help improve performance, remember preferences, and understand how the app is used.

Go to Settings > Cookie Settings, or manage permissions from your device or browser settings where available.

Search for Hiliree in the Apple App Store or Google Play Store and download the app.

Open your device's app store, search for Hiliree, and tap Update if available.

Updates may include new features, design improvements, bug fixes, and security enhancements.

Go to Settings > Delete Account and follow the confirmation steps.

Your account and personal data will be deleted according to Hiliree's Privacy Policy, unless certain information must be kept for legal or compliance reasons.

No. Deleting your account removes your Hiliree account. Deleting a family member only removes that person from your tree view.

Yes. Go to Settings > Privacy Settings or contact privacy@hiliree.com.

Check that family members are added in the correct relationship line and that important details like gender and birthday are completed.

Add or correct their birthdays. Hiliree uses birthdays to organize siblings by age.

Hiliree may automatically add placeholder parents or a spouse to keep the family structure complete. You can edit those profiles with the correct details.

You may need to add more family members or complete missing details such as birthdays, locations, and relationships.

Try updating the app, checking your internet connection, restarting your device, or contacting support.

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or request a copy of your data.

Disputes are handled according to Hiliree's Terms of Service. Users are encouraged to contact support first so issues can be reviewed and resolved.