Q: How do I start a chat with a family member?
A: Go to the Chats section, tap the “+” icon, and select a family member from your tree. Hiliree uses GetStream for real-time chat functionality, ensuring secure communication.

Q: Can I make voice and video calls through Hiliree?
A: Yes, Hiliree offers both voice and video calls through GetStream. Simply go to the Chats section, select a family member, and tap the phone or video icon to start a call.

Q: Are my chats and calls secure?
A: Yes, all chats, voice, and video calls are encrypted end-to-end using GetStream’s secure communication infrastructure. This ensures that only you and the intended recipients can access the content.

Q: What should I do if I experience issues with chat, voice, or video calling?
A: If you’re facing connectivity or functionality issues, ensure that you have a stable internet connection, and that the app has permission to access your microphone and camera. If problems persist, try restarting the app or your device.

Q: How is my data stored and protected on Hiliree?
A: Hiliree uses Amazon Web Services (AWS) for secure cloud hosting and MongoDB for database management. All your personal data and family tree information are encrypted, and we comply with global privacy standards such as GDPR, CCPA, LGPD, and PIPL.

Q: Who can see my family tree data?
A: Only you and the family members you invite to join your family tree can access the data. You can manage permissions for each family member by going to Settings > Privacy Settings.

Q: How do I request access to or delete my data?
A: To access or delete your personal data, go to Settings > Privacy Settings and request a data export or deletion. For compliance with regulations like GDPR, you have the right to access, modify, or delete your personal information at any time.

Q: How is my personal data handled when using third-party services?
A: Hiliree integrates with third-party services like GetStream, Stripe, and Paystack to provide communication and payment features. These services are compliant with international privacy laws, and we ensure that any data shared with them is encrypted and protected. Please refer to our Privacy Policy for more details on how third-party services handle your data.

Q: How do I start a chat with a family member?
A: Go to the Chats section, tap the “+” icon, and select a family member from your tree. Hiliree uses GetStream for real-time chat functionality, ensuring secure communication.

Q: Can I make voice and video calls through Hiliree?
A: Yes, Hiliree offers both voice and video calls through GetStream. Simply go to the Chats section, select a family member, and tap the phone or video icon to start a call.

Q: Are my chats and calls secure?
A: Yes, all chats, voice, and video calls are encrypted end-to-end using GetStream’s secure communication infrastructure. This ensures that only you and the intended recipients can access the content.

Q: What should I do if I experience issues with chat, voice, or video calling?
A: If you’re facing connectivity or functionality issues, ensure that you have a stable internet connection, and that the app has permission to access your microphone and camera. If problems persist, try restarting the app or your device.

Q: How do I make financial contributions through Hiliree?
A: To make financial contributions, go to the Financials section. You can join existing family projects or create a new one by selecting your preferred payment method. Hiliree supports payments through Stripe (for international transactions) and Paystack (for African users).

Q: Is my payment information secure?
A: Yes, Hiliree uses Stripe and Paystack, both of which are PCI-DSS compliant. Your payment details are securely processed, encrypted, and stored by these third-party payment providers. Hiliree does not store your full payment information.

Q: What currencies are supported?
A: Stripe supports a wide range of international currencies, while Paystack is tailored for African markets. The supported currency depends on your payment processor and the region from which you are contributing.

Q: What should I do if my payment fails?
A: If your payment fails, check that your payment method details are correct and that you have sufficient funds. If the issue persists, contact Stripe or Paystack through their support channels for assistance. You can also reach out to Hiliree support.

Q: How do I create or RSVP to an event?
A: On the Home page, go to the Upcoming Events section and tap “Create Event.” You can schedule family events like weddings, reunions, or meetings and invite family members to RSVP. You will receive notifications as the event date approaches.

Q: Can I schedule virtual meetings through Hiliree?
A: Yes, Hiliree allows you to schedule virtual meetings using its built-in voice and video calling features powered by GetStream. You can invite family members, set meeting times, and send reminders.

Q: Does Hiliree use cookies?
A: Yes, Hiliree uses cookies to enhance your experience, analyze usage, and provide personalized content. These cookies include first-party cookies and third-party cookies from providers like GetStream, Stripe, and AWS. For more information, please refer to our Cookies Policy.

Q: How can I manage my cookie preferences?
A: You can manage your cookie preferences by going to Settings > Cookies Settings within the app or adjusting your browser settings. For detailed instructions on managing cookies, see our Cookies Policy.

Q: How do I install Hiliree on my device?
A: You can install Hiliree from the Google Play Store for Android devices and the Apple App Store for iOS devices. Search for “Hiliree” and tap “Install” or “Download.”

Q: How do I update the Hiliree app?
A: To ensure you have the latest version of Hiliree, go to the Google Play Store or Apple App Store, search for “Hiliree,” and tap “Update” if an update is available. Regular updates provide new features, security improvements, and bug fixes.

Q: How do I delete my Hiliree account?
A: To delete your account, go to Settings > Delete Account. You will be asked to confirm your decision twice, and once deleted, your data will be permanently removed from our servers. Be aware that this action cannot be undone.

Q: What happens to my data after I delete my account?
A: Once you delete your account, all your personal data, including family tree information, will be permanently deleted from our servers unless we are required by law to retain it. For more information, see our Privacy Policy.

Q: What are my rights regarding my data?
A: Depending on your location, you have various rights regarding your data, including the right to access, modify, delete, or restrict processing of your data. These rights are in compliance with global laws like GDPR, CCPA, and LGPD. To exercise your rights, go to Settings > Privacy Settings or contact us at privacy@hiliree.com.

Q: How does Hiliree handle disputes?
A: Any disputes related to your use of the Hiliree app are governed by our Terms of Service. We encourage users to contact us first to resolve any issues. In case of unresolved disputes, arbitration and governing law provisions will apply as outlined in our Terms.