Hiliree FAQ

Hiliree is a family connection app that helps you build your family tree, connect with relatives, share memories, chat, call, schedule events, and preserve your family story across generations.

You can build a family tree, send handshake invites, chat and call family members, share Moments, create events, view the family map, and discover insights about your family. Features include: Family Tree, Handshake Invites, Chats, Voice & Video Calls, Moments, Events, Map View, Home Insights, and Privacy Settings.

Hiliree Insights are reflective family history and naming insights designed to spark curiosity, connection, and conversation within families. These insights may reference general name meaning, cultural context, naming traditions, historical interpretation, family patterns, and family storytelling themes. Hiliree Insights are not verified genealogy records, ancestry determinations, DNA analysis, legal documentation, or certified historical findings. Meanings and interpretations may vary across families, cultures, regions, and traditions.

Hiliree Insights are designed to encourage curiosity and conversation rather than provide definitive conclusions about a person or family. While many insights may reference widely known naming traditions, historical meanings, or family patterns, interpretations can vary between families, cultures, and regions. Users should treat them as conversation starters, not verified family records.

No. Hiliree is designed to help families connect, preserve memories, and explore family history experiences. Hiliree does not provide verified ancestry analysis, ethnic determination, DNA testing, legal identity verification, religious determination, or certified genealogy services.

Yes. Hiliree may use automated systems and technology-assisted processes to support personalization, recommendations, moderation, family insights, safety, and overall user experience improvements. These systems are designed to improve family connection and engagement. They are not used to make legal, financial, medical, employment, insurance, credit, housing, or similarly significant decisions about users.

Download Hiliree from the Apple App Store or Google Play Store, open the app, and follow the sign-up/onboarding steps.

No. You do not need to pay a fee to create a Hiliree account.

You may add your name, birthday, profile photo, location, and other details you want your family to see. Adding complete information can help Hiliree organize your tree, improve family visibility, and provide more meaningful family insights. You can manage visibility through your privacy settings.

Start by adding yourself, then add your parents, siblings, spouse, children, and other relatives in the correct family relationship line.

Hiliree is designed to organize family relationships based on the relationship structure users choose to create within their family tree. Each person should be added in the correct relationship line, such as parent, sibling, spouse, child, or relative. For example, a parent should not be added as a sibling.

Hiliree automatically organizes siblings by age when birthdays are added.

No. Add the correct birthday, and Hiliree will help organize siblings in the proper age order.

Hiliree currently uses a family tree display style to help organize relationships visually within the tree structure. This layout is designed to make family relationships easier to view and understand.

Gender may help Hiliree organize certain tree display elements and family relationship views. Users should enter information respectfully and accurately based on what they know.

Add as much accurate information as possible including: Full name (helps identify the correct person), Birthday (helps with age order, birthdays, and insights), Gender (helps display the tree correctly), Current location (helps show where living relatives are), Pinned location (helps preserve places linked to deceased relatives), Death date (helps keep family history accurate), and Profile photo (makes the tree more personal and recognizable).

Yes. Hiliree allows you to add relatives who have passed away so your family history and legacy can be preserved.

You can pin a meaningful location, such as their hometown, final resting place, or another important family location.

Adding a death date helps Hiliree keep your family history accurate and provide better family timeline and legacy insights.

Yes. Users are encouraged to add information carefully and respectfully. If you are unsure about certain details, you may update them later as your family confirms more information.

Hiliree may automatically create placeholder family members to keep your tree structure complete and realistic.

After adding the new family member, open the automatically added spouse or parent profile and update their details including name, birthday, gender, location, photo, and death date if applicable.

If they are needed to keep the family structure accurate, you should update their details instead of removing them. This helps Hiliree keep your tree properly connected.

Hiliree may automatically add placeholder parents or a spouse to help complete the family structure. These placeholders can be edited with the correct details.

Add the family member to your tree, open their profile details, share the invite link with them, and ask them to accept the invite from their side. The connection is complete only after both sides accept.

A Handshake Invite is Hiliree's two-way connection process. Both users must accept the invite before they are officially connected.

This protects privacy, prevents wrong connections, and makes sure both people agree to the family connection.

No. You must first add the person to your family tree before you can share an invite link with them.

Yes. When they accept your invite, their Hiliree account can connect to the family profile you created for them.

Check the following: the person exists on your family tree, the person exists on your family tree, you shared the correct invite link, and if both sides accepted the Handshake Invite.

Unlinking disconnects the invited user's account from the family profile. Deleting removes the family member from your tree view.

No. Deleting a family member only removes them from your tree. It does not automatically unlink them if you already invited and connected with that user.

Unlink the user first, then delete the family member from your tree if you no longer want to see them.

Use Unlink only. This disconnects the invited user but keeps the person visible on your tree.

Use Delete. This removes the person from your tree view, but it does not unlink them if they were already connected.

If the person was invited and connected, unlinking first makes sure the account connection is removed before the profile is deleted from your tree.

The Home page gives you quick access to family updates, birthdays, insights, important family activities, and family history prompts.

“Did You Know” cards are part of Hiliree Insights. They highlight reflective family insights, naming context, family patterns, cultural traditions, and meaningful family history discoveries. These cards are designed to spark curiosity, connection, and family conversation.

No. “Did You Know” cards are intended as Hiliree Insights and conversation starters. They may include general name meaning, cultural context, family patterns, historical interpretation, or storytelling prompts. They should not be treated as verified genealogy records, ancestry determinations, DNA analysis, legal documents, or certified historical findings.

Hiliree Insights may use information such as names, relationships, family-tree structure, interaction patterns, preferences, and user-provided family information, where available, to help create more meaningful and personalized experiences. Insights are designed to encourage curiosity and family conversation rather than provide definitive conclusions about a person or family.

Yes. You may react to or dismiss insights to help improve your experience and receive different types of content. A dislike or “show me something else” action helps Hiliree understand content preferences and does not mean the insight is false.

Insights may vary based on available family information, naming context, preferences, cultural references, interaction patterns, and personalization settings. Different families may also interpret names, traditions, and family stories differently.

The Life Chart gives you a visual summary of your family, including family size, living and deceased members, generations, ages, and other meaningful family patterns.

Birthday cards help you remember, celebrate, and stay connected around family birthdays.

Add complete and accurate details for each family member, especially names, birthdays, gender, locations, and relationships.

Insights may be limited if your tree has missing birthdays, missing relationships, or only a few family members added.

Moments are family updates you can share with relatives. They may include photos, videos, text updates, celebrations, memories, or milestones.

You can share birthday wishes, funeral memories, family celebrations, announcements, photos, videos, and general updates.

Visibility depends on your family connections and privacy settings.

Yes. Moments help keep important family memories connected to your family story.

Yes. Users should respect the privacy, consent, and preferences of living individuals before sharing photos, memories, locations, or personal details about them.

Go to Chats, tap the "+" icon, and select a family member from your tree.

Yes. Open a chat with a family member and tap the voice or video call icon.

Hiliree is designed with privacy and security safeguards to help protect conversations between family members.

You may need to connect with the person first. Also, check that your device permissions are enabled.

Try these steps: make sure your connection is stable, allow camera and microphone access, close and reopen Hiliree, restart your phone, check for the latest app version, and contact Hiliree Support if the issue continues.

Go to Events or Home, tap Create Event, add the event details, and invite family members.

You can create birthdays, family meetings, reunions, celebrations, funerals, memorials, or general family gatherings.

Yes. Invited family members can respond to events so you know who is attending.

Yes. Hiliree supports virtual family connections through built-in voice and video features.

Map View helps you see where family members are located, based on the location information added or shared on their profiles.

Yes. You can control location visibility through your privacy settings.

Yes. You can pin a meaningful location for deceased relatives, such as a hometown, resting place, or important family place.

Location helps families understand where relatives live, where family roots are connected, and where important memories belong.

Yes. Location information can be sensitive. Users should only share location details they are comfortable making visible to connected family members based on their privacy settings.

Only you and the family members you connect with, based on your privacy settings.

Yes. You can manage visibility for details such as birthday, location, and contact information.

Yes. You can control whether your birthday is visible through privacy settings.

Yes. You can manage contact visibility in your privacy settings.

Yes. You can control whether your location is visible to family members.

Yes. Some family-level privacy settings may limit what is visible across the family group.

Hiliree may use information you provide, such as names, relationships, profile details, preferences, and family-tree information, to personalize parts of your experience and provide more relevant insights. Personalization is designed to improve the family experience and should not be understood as verified genealogy, ancestry, legal, medical, religious, ethnic, or identity determination.

You may receive notifications for invites, chats, calls, events, birthdays, Moments, and family updates.

Yes. You can manage notifications in the app or through your device settings.

Check that notifications are enabled for Hiliree in both your device settings and the app settings.

Yes, where supported by your device. You can use biometric login such as Face ID, Touch ID, or fingerprint access.

Hiliree uses privacy and security safeguards such as secure data handling, controlled access, and encryption where applicable.

Yes. Hiliree may use trusted third-party providers for hosting, communication, analytics, app performance, payments, and support.

Third-party providers may process limited information as necessary to support Hiliree’s services. Hiliree works to use providers that support privacy, security, and operational reliability.

No. Hiliree does not knowingly sell personal information in the traditional sense of selling user data to unrelated third parties for monetary compensation. Hiliree may work with trusted service providers that support hosting, analytics, communications, infrastructure, security, and app functionality as described in the Privacy Policy.

Yes. Hiliree may use cookies, device storage, SDKs, analytics tools, and similar technologies to: improve app functionality, remember preferences, support security, analyze performance, personalize experiences, improve reliability, and usability. For more information, review Hiliree’s Cookies Policy.

Manage permissions from your device or browser settings, where available.

Disabling certain cookies or similar technologies may affect some functionality, personalization, or performance features.

Search for Hiliree in the Apple App Store or Google Play Store and download the app.

Open your device's app store, search for Hiliree, and tap Update if available.

Updates may include new features, design improvements, bug fixes, and security enhancements.

Go to Settings > Delete Account and follow the confirmation steps.

Your account and associated personal information may be deleted, anonymized, or retained for limited legal, compliance, fraud-prevention, security, backup, dispute-resolution, or operational purposes as described in Hiliree’s Privacy Policy. If Hiliree uses a pending deletion process, deletion may not be finalized immediately and may follow the timeframe described in the app or Privacy Policy.

No. Deleting your account removes your Hiliree account. Deleting a family member only removes that person from your tree view.

Yes. Go to Settings > Privacy Settings or contact privacy@hiliree.com.

Hiliree is intended for users who meet the minimum age requirements outlined in the Terms of Service and applicable laws. Parents and guardians are responsible for supervising minors’ use of the platform and ensuring that information shared about minors is appropriate and respectful.

Users should only add or share information about minors where they have the appropriate authority, permission, or family context to do so. Information about minors should be shared carefully and respectfully.

Yes. Users may report profiles, content, Moments, insights, family information, impersonation, harassment, privacy concerns, or other behavior that may violate Hiliree policies or applicable laws. Hiliree may review and take action on reported content in accordance with its policies and legal obligations.

Check that family members are added in the correct relationship line and that important details like gender and birthday are completed.

Add or correct their birthdays. Hiliree uses birthdays to organize siblings by age.

Hiliree may automatically add placeholder parents or a spouse to keep the family structure complete. You can edit those profiles with the correct details.

You may need to add more family members or complete missing details such as birthdays, locations, and relationships.

Try updating the app, checking your internet connection, restarting your device, or contacting support.

Depending on your location and applicable laws, your rights may include: access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Additional details are available in Hiliree’s Privacy Policy.

Disputes are handled according to Hiliree’s Terms of Service, including applicable arbitration, governing law, and dispute-resolution provisions. Users are encouraged to contact support first so issues can be reviewed and resolved informally where possible.

No. Hiliree Insights are designed for curiosity, storytelling, and family conversation. They should not be treated as legal, medical, religious, psychological, genetic, ancestry, ethnic, or certified genealogy advice.