Effective Date: 08/19/2022
Last Updated: 08/27/2024
This Cookies Policy explains how Hiliree (“we,” “us,” or “our”) uses cookies and similar tracking technologies on our mobile application and website (the “Service”). It also provides information about third-party cookies used by service providers such as GetStream, MongoDB, AWS, Stripe, Paystack, and app distribution platforms such as Google Play Store and Apple App Store.
By using our Service, you consent to the use of cookies in accordance with this Cookies Policy. If you do not agree to our use of cookies, please refrain from using the Service.
- What Are Cookies?
Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website or use a mobile application. They are used to recognize your device, store information, and enhance your experience by providing personalized content and functionalities.
Cookies can be first-party cookies, which are set by the website or app you are using, or third-party cookies, which are set by third-party services integrated into the website or app.
- Types of Cookies We Use
Hiliree uses the following types of cookies to enhance your experience and improve the performance of the Service:
2.1 Essential Cookies
These cookies are necessary for the operation of the Service. They enable basic features such as user authentication, session management, and security. Without these cookies, certain parts of the Service may not function properly.
- Examples:
- Session cookies for managing user logins
- Security cookies to prevent fraudulent activity
Purpose:
To provide core functionalities such as logging in, maintaining your session, and securing the Service.
2.2 Performance Cookies
Performance cookies collect information about how users interact with the Service, such as which pages are most visited and whether users encounter errors. These cookies help us improve the functionality of the Service.
- Examples:
- Google Analytics to track app usage and user behavior
- Firebase Analytics to measure performance
Purpose:
To analyze user behavior, troubleshoot performance issues, and improve the overall experience.
2.3 Functional Cookies
Functional cookies allow us to remember your choices and preferences, such as language settings, region, or other customizable options. These cookies ensure a more personalized experience.
- Examples:
- Cookies for remembering language preferences
- Customization cookies for remembering your settings
Purpose:
To enhance personalization and make your experience more seamless.
2.4 Targeting or Advertising Cookies
Targeting cookies are used to deliver personalized advertisements and track the effectiveness of our marketing campaigns. These cookies collect information about your browsing habits across different websites and services.
- Examples:
- Google AdWords cookies for remarketing
- Facebook Pixel for targeted advertising
Purpose:
To deliver relevant ads based on your interests and browsing history.
2.5 Third-Party Cookies
Hiliree integrates third-party services that may place cookies on your device to enable various features. These third parties may collect data about your interaction with their services while using our app or website.
Third-party cookies used include:
- GetStream Cookies: Used for real-time chat, voice, and video calling features within the app.
Link to GetStream Privacy Policy: GetStream Privacy Policy - MongoDB Cookies: Used to ensure secure communication between the Hiliree app and the MongoDB database.
Link to MongoDB Privacy Policy: MongoDB Privacy Policy - AWS Cookies: Used for cloud infrastructure, server management, and security-related purposes.
Link to AWS Privacy Policy: AWS Privacy Policy - Stripe Cookies: Used for payment processing and secure transactions for international users.
Link to Stripe Privacy Policy: Stripe Privacy Policy - Paystack Cookies: Used for payment processing in Africa.
Link to Paystack Privacy Policy: Paystack Privacy Policy - Google Play Store & Apple App Store Cookies: Used for app distribution, including tracking downloads, app performance, and interactions.
Link to Google Play Privacy Policy: Google Privacy Policy
Link to Apple Privacy Policy: Apple Privacy Policy
Purpose:
To enable third-party services and features, such as chat, payment processing, and cloud infrastructure.
- Why We Use Cookies
Hiliree uses cookies for the following purposes:
- To Provide the Service: Certain cookies are essential for the core functionalities of the app, such as user login and session management.
- To Improve Performance: Cookies help us analyze how the Service is used and improve functionality, stability, and efficiency.
- To Enhance Personalization: Cookies allow us to store your preferences and offer a more personalized experience.
- To Conduct Analytics: Cookies help us gather usage data and provide insights into how users interact with the Service.
- To Deliver Targeted Advertising: Cookies enable us and our third-party partners to serve you ads that are relevant to your interests.
- Third-Party Cookies and Tracking Technologies
Hiliree works with third-party service providers that may use cookies and other tracking technologies to collect data about your interactions with their services. These third-party cookies are set by external platforms that provide features such as chat, payments, and app distribution.
4.1 Integration with Third-Party Services
The following third-party services may set cookies on your device when you use Hiliree:
- GetStream: Cookies may be used to track user engagement with chat, voice, and video features.
- MongoDB: Cookies may be used to ensure secure communication between the database and the app.
- AWS: AWS may set cookies related to cloud infrastructure and secure data storage.
- Stripe and Paystack: Cookies related to secure payment processing and fraud prevention may be set when using the financial contribution or project features.
- Google Play Store and Apple App Store: These platforms may use cookies to track app installations, updates, and interactions with the app.
Each of these third-party providers is responsible for their cookie usage, and users are encouraged to review their respective privacy policies.
- Consent to Use of Cookies
In compliance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws, Hiliree seeks your consent before using any non-essential cookies.
Upon your first visit to our app or website, you will see a cookie consent banner allowing you to accept or reject the use of non-essential cookies. You can update your preferences at any time through the “Cookie Settings” link provided on our website or app.
- Managing Your Cookie Preferences
You have the right to control and manage your cookie preferences. You can do this in the following ways:
6.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can configure your browser to block or delete cookies. However, please note that disabling certain cookies may limit your ability to use certain features of the Service.
Here are instructions for managing cookies in some common browsers:
- Google Chrome: Manage cookies in Chrome
- Mozilla Firefox: Manage cookies in Firefox
- Safari: Manage cookies in Safari
- Microsoft Edge: Manage cookies in Edge
6.2 Cookie Banner
When you first access the Hiliree app or website, you will be presented with a cookie consent banner that allows you to manage your preferences regarding non-essential cookies. You can revisit this banner and modify your preferences at any time through the “Cookie Settings” option.
- Cookies and Do Not Track (DNT) Signals
Hiliree does not respond to Do Not Track (DNT) signals from web browsers. DNT is a setting that allows users to indicate they do not want to be tracked across websites. However, because there is no consistent industry standard for handling DNT signals, we treat all users the same and rely on the cookie preferences set via our consent tools.
- How Long Are Cookies Stored?
Cookies have different storage durations, depending on their type and purpose:
- Session Cookies: These cookies are temporary and expire when you close your browser or app.
- Persistent Cookies: These cookies remain on your device for a set period or until manually deleted. They are used to remember your preferences or login information.
You can view the specific expiration dates of cookies through your browser settings.
- Changes to This Cookies Policy
Hiliree reserves the right to modify or update this Cookies Policy at any time. Any changes will be posted on this page, and the “Last Updated” date at the top will reflect the most recent changes. We will notify you through the app or website if there are any significant updates.
Your continued use of the Service after changes to this Cookies Policy constitutes your acceptance of the updated policy.
- Contact Us
If you have any questions about this Cookies Policy or how we use cookies, please contact us at:
Email: support@hiliree.com